Shipping Policy
We aim to process and dispatch all orders within 24 to 48 business hours from order creation. Our business hours are Monday to Sunday, 9:00 AM – 7:00 PM (Dubai Time).
Orders placed after 2:30 PM will be processed the following business day.
During high-demand periods such as sales and holidays, processing times may extend due to increased order volume. We appreciate your patience and understanding.
UAE Delivery – Tracked Orders
Next Day Delivery
- Orders over 149 AED – Estimated delivery: 1-2 working days from dispatch.
- Same-Day Delivery – Estimated delivery within 4 hours from dispatch.
A WhatsApp tracking link will be sent when your order is out for delivery, providing an estimated arrival time. You can also modify delivery preferences, such as leaving the package with a neighbor or in a safe place.
Paid Delivery Options
- Quickup Tracked Next Day Delivery – 18.00 AED (Estimated 1-3 working days from dispatch)
- Quickup Tracked Same Day Delivery – 35.00 AED (Estimated within 4 hours from dispatch)
Important international delivery information:
International Delivery – GCC Countries Only
All orders are shipped from the United Arab Emirates, and international shipments may be subject to customs duties or taxes imposed by the destination country. Crescite Beauty is not responsible for any customs fees, import taxes, or additional charges applied to your order. Customs processing times vary by country and may impact delivery timeframes beyond our control.
If your shipment shows no progress within 14 days, or if you encounter issues, contact us at hello@crescitebeauty.com or WhatsApp +971 567693214 for support.
Return & Refund Policy
Last Updated: April 2026
Return Eligibility (UAE Only)
Returns must be requested within 7 days from the date your order is marked as delivered. To qualify for a return, products must be unopened, unused, sealed, and returned in their original packaging with all labels, accessories, and any promotional items included. For hygiene and safety reasons, products that have been opened, used, tested, or altered are not eligible for return, refund, or exchange.
Non-Returnable Items
For health, hygiene, and quality assurance reasons, Crescite Beauty cannot accept returns or exchanges for opened, used, or tested products, products returned without prior approval, items reported after the 7-day return period, products showing signs of use, tampering, or intentional damage, ingestible products and supplements, sale, clearance, promotional, or final sale items, free gifts, gift cards, or international orders except where the product is confirmed to have arrived damaged, defective, or an incorrect item was shipped by Crescite Beauty.
How to Initiate a Return
All returns require prior approval from our Customer Support Team.
To request a return, please email hello@crescitebeauty.com with your order number, the item(s) you wish to return, and the reason for your request. Once your request has been reviewed and approved, you will receive detailed return instructions along with a return reference number.
Approved returns must be shipped within 7 days of receiving the approval. Please include your order number or return reference inside the parcel. Unless otherwise advised by Crescite Beauty, customers are responsible for arranging and paying for return shipping.
Return Shipping & Fees
Return shipping costs are the responsibility of the customer unless the return is the direct result of an error made by Crescite Beauty.
Where Crescite Beauty provides a return shipping label for UAE returns, an AED 18 return shipping fee will be deducted from the refund amount.
Original shipping charges are non-refundable. If your order qualified for free shipping, the actual shipping cost paid by Crescite Beauty may also be deducted from your refund, as these charges are paid directly to the courier and cannot be recovered.
Where a return is requested due to a change of mind, an incorrect purchase, refusal to accept delivery, failure to collect a shipment, or any reason not caused by Crescite Beauty, all applicable shipping, handling, and processing charges will be deducted from the refund.
If the refund amount becomes less than the applicable shipping and processing charges, resulting in a negative balance, the customer is responsible for paying the outstanding amount before the return process can be completed.
Refunds
Once your returned item has been received, inspected, and approved, refunds will be processed within 7 working days. Refunds will be issued to the original payment method used for the purchase after deducting any applicable shipping, handling, or processing charges. Depending on your bank or payment provider, it may take an additional 3–7 working days for the refunded amount to appear in your account.
Where loyalty points, store credit, or reward points were used during the purchase, the equivalent value will be returned using the same payment method where applicable.
Exchanges
Eligible exchanges are available for unopened and unused products within 7 days of delivery, subject to stock availability. Products that have been opened, used, damaged, or fail to meet our return requirements cannot be exchanged.
Damaged or Incorrect Items
If you receive a damaged, defective, missing, or incorrect item, please notify us within 48 hours of delivery by emailing hello@crescitebeauty.com with your order number together with clear photographs of the product, its packaging, and the shipping carton. We will investigate the matter and, where appropriate, provide a suitable resolution.
Skin Sensitivity & Allergic Reactions
Individual skin types react differently to skincare products. For this reason, Crescite Beauty recommends performing a patch test before first use.
Returns, refunds, or exchanges cannot be accepted for allergic reactions, irritation, breakouts, or other personal skin sensitivities. Customers are responsible for reviewing the product description, ingredients, and usage instructions before purchasing.
Promotions & Free Gifts
Free gifts are awarded based on the final order value after discounts have been applied.
If a return causes the order to no longer qualify for the promotional offer, the free gift must also be returned in its original unopened condition. If the free gift has been opened, used, or cannot be returned, its retail value may be deducted from the refund amount.
International Orders
All international orders are considered final sale and are not eligible for return, refund, or exchange unless Crescite Beauty confirms that the product arrived with a verified manufacturing defect, was damaged during transit, or an incorrect item was shipped.
Any claim relating to a damaged, defective, or incorrect international order must be reported within 24 hours of delivery. Claims must include clear photos and videos of the unopened parcel, the shipping label, the outer packaging, the product packaging, and the product itself. Crescite Beauty reserves the right to request additional information before assessing any claim.
Claims will not be accepted for damage resulting from misuse, improper handling, accidental drops, improper storage, normal wear and tear, unauthorized repairs or modifications, or damage occurring after successful delivery. Claims may also be rejected where there is evidence or reasonable suspicion that the product has been intentionally damaged, used, altered, tampered with, or where sufficient evidence cannot be provided to verify that the damage occurred during transit.
All import duties, customs duties, VAT, taxes, customs clearance fees, brokerage fees, and any destination country charges are the sole responsibility of the customer.
If an international shipment is refused, abandoned, returned due to an incorrect or incomplete shipping address, failure to pay customs duties or taxes, or for any reason attributable to the customer, any refund issued will be less the original shipping charges, return shipping costs, customs fees, carrier charges, handling fees, and any other costs incurred by Crescite Beauty. Original shipping charges are non-refundable.
All international return, refund, replacement, and compensation requests are subject to review, investigation, and final approval by Crescite Beauty. We reserve the right to decline any claim that does not comply with this policy or where fraudulent, abusive, or suspicious activity is identified.
Lost or Stolen Parcels
Customers are responsible for ensuring returned parcels are shipped using a reliable courier service that provides tracking. Crescite Beauty is not responsible for returns that are lost, delayed, damaged, or not received during transit.
Once a parcel has been marked as delivered by the courier, responsibility transfers in accordance with the courier's delivery confirmation. If you believe your delivered parcel has been lost or stolen, you should contact the courier directly to initiate an investigation or claim.
Address Accuracy
Customers are responsible for providing complete and accurate shipping information at checkout. Crescite Beauty is not responsible for delivery delays, failed deliveries, returned shipments, or additional costs resulting from incorrect, incomplete, or inaccurate delivery details. Any reshipping, storage, or processing fees arising from address errors will be the responsibility of the customer.
Final Approval
All return, refund, exchange, replacement, and compensation requests are subject to inspection, verification, and final approval by Crescite Beauty. We reserve the right to approve or reject any request that does not comply with this policy or where fraudulent, abusive, suspicious, or misleading activity is identified. Crescite Beauty also reserves the right to amend or update this Returns & Refund Policy at any time without prior notice.
Contact Us
If you have any questions regarding this policy, please contact our Customer Support Team at hello@crescitebeauty.com.