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Have questions about placing an order with Crescite Beauty? Below are some of the most frequently asked questions from our valued customers. From how to order, payment methods, delivery timelines, and shipping fees—everything you need to know is right here.
About Us & Store Location
Find out where we're located and how you can visit us in person. Learn more about our walk-in options and in-office shopping experience.
Are your products authentic?
Yes! All our products are 100% authentic and sourced directly from authorized distributors in Japan and Korea to ensure premium quality.
Where is Crescite Beauty located?
We are located at Barsha 1, Lama Building, 3rd Floor, Office 302, beside Shaklan Supermarket and in the same building as Yasmin Saloon, Dubai, UAE.
Do you have a physical shop?
We do not have a retail shop at the moment, but our office is open for walk-in customers to check and purchase products.
Can I walk in to shop?
Yes, walk-ins are welcome! As a token of appreciation, we offer 15% off all items for walk-in purchases.
What are your office hours?
Our office is open daily from 9:00 AM to 7:00 PM. Feel free to visit or contact us during these hours for assistance.
Ordering & Payment
Curious how to place an order or what payment methods we accept? Here’s everything you need to know to shop with ease.
How can I place an order?
There are two easy ways to place your order:
Via Website – Order directly on our website using Card Payment, Cash on Delivery, or Pick-up options.
Via WhatsApp or Instagram – If you prefer Cash on Delivery or Payment Link, simply message us your order and include your name, city, area, villa/building/apartment number, and street name/number.
What payment methods do you accept?
We accept all major credit/debit cards, and Cash on Delivery (COD) for your convenience.
Can I modify or cancel my order?
We process orders quickly, but contact us immediately if you need to make any changes. We'll do our best to accommodate your request before the order is shipped.
Do you offer gift cards?
Yes! We offer gift cards that can be used for any purchase on our website. They're perfect for gifting beauty lovers!
Are you open for wholesale or bulk orders?
Thank you for your interest! At the moment, we are not offering wholesale services as we are a reseller. However, we’ll gladly keep your contact details and notify you in the future if wholesale becomes available.
Shipping & Delivery
From delivery timelines to shipping fees, we’ve got all the details on how and when your beauty products will arrive.
How long does delivery take (Normal Delivery)?
Orders placed before 2:30 PM:
Abu Dhabi: Next day, 12PM–10PM
Dubai, RAK, Ajman, Fujairah, Sharjah: Next day, 9AM–8PM
Orders placed after 2:30 PM: Delivered within 2 days.
Remote/Western Regions: Deliveries every Thursday & Sunday
Do you offer same-day delivery?
Yes, for Dubai only. Delivery is within 4 hours of confirming availability.
Note:
Orders after cut-off time (6pm) will be delivered next day within 4 hours of confirming availability.
How much is the shipping fee?
Free for orders above AED 150
AED 18 for orders below AED 150
Same-day delivery (Dubai): AED 35
What time will my order arrive?
Delivery is anytime between 12PM–8PM, based on the courier's route. Exact timing cannot be guaranteed.
International Shipping
We ship beyond the UAE! Explore our international delivery options, timelines, and fees for GCC countries.
Do you deliver internationally?
Yes, we ship to GCC countries: Bahrain, Kuwait, Oman, Qatar, and Saudi Arabia.
How long does international shipping take?
3 to 5 business days, depending on your location.
How is the international shipping fee calculated?
It’s automatically calculated at checkout based on destination and product weight.
Product Availability & Recommendations
Looking for a restock or a product we don’t carry yet? Learn how to join waitlists or request specific items.
When will a product be back in stock?
We don’t have specific restock dates, but you can join our waitlist to be notified.
Can I request a product to be added to your store?
Yes! We’re open to suggestions. Once we confirm with our supplier, we’ll notify you if we can offer it.
Accounts & Discounts
Stay updated with our latest deals! Create an account to earn reward points, access exclusive offers, and enjoy faster checkout every time you shop.
Do you offer promotions or discount codes?
Yes, we have ongoing promotions. Use the promo code provided on our website or social channels at checkout.
Do I need an account to shop?
You can shop as a guest, but creating an account lets you track orders, save favorite products, and enjoy exclusive discounts.
Returns & Exchanges
Shop with confidence! Learn how to return or exchange your items hassle-free and make sure your beauty buys are just right for you.
What’s your return policy?
We accept returns under the following conditions:
- Requests must be made within 7 days of receiving your package.
- Items must be unused, unopened, sealed, and in their original packaging.
- Opened, used, or unsealed items will not be eligible for a refund and will be discarded upon receipt.
Check our Shipping And Return Policy!
How do I return an item?
To return an item, please Contact our customer service team or check our Shipping and Return Policy to initiate the process. We’ll guide you through every step.
What if the product I received is damaged or defective?
If you receive a damaged or defective product, please contact us within 48 hours, and we’ll arrange for a return or exchange.